Return & Refund Policy

Oliv Life – Return, Replacement, and Repair Policy

Applicability This Return and Replacement Policy applies exclusively to products purchased through Oliv Life’s official website (https://www.olivlife.in).

Returns and Exchanges Eligibility

• Time Frame: Returns or exchanges must be requested within 10 days of the date of delivery.
• Condition: Products must be unused, in original packaging, and in the same condition as received.

Return Pickup Attempts

• Reverse pickup will be attempted within 24–72 hours from the request date.
• A maximum of three pickup attempts will be made.
• Service Availability: Reverse pickup is subject to availability in your area.

Non-Returnable Items Returns will not be accepted for:

• Used, installed, or altered products.
• Items not in original condition or missing parts.
• Return/replacement/exchange requests made after the 10-day window.
• Damage or missing product reported after 3 days of delivery.
• Products without valid proof of purchase.

Return Process To initiate a return:

1. Click the return link or message us via WhatsApp at +91 8527320030 within 10 days of delivery.
2. Fill in the required details, including Order ID, using this return link: https://olivlife.in/
3. Share product photos and unboxing video (mandatory for further verification).
4. We will review the request within 3 working days.
5. If approved, reverse pickup will be arranged. If reverse pickup is unavailable, you will be asked to self-ship the product.
6. Self-shipping must be done via a reliable courier and tracking details must be shared with our support team.
7. Once received, the product will be inspected, and refund or replacement will be processed based on verification.

Shipping Instructions

• Pack the product securely to prevent transit damage.
• Mention your Order ID and registered mobile number on the package.
• Ensure product is unused, with all accessories and packaging intact.

Inspection and Approval

• Returned product will be inspected upon receipt.
• Once approved, replacement or refund will be processed within 48–72 hours.
• Replacement will be delivered within 10 business days.

Refunds

• For COD Orders: Refunds will be issued to your Oliv Life Wallet within 4–5 working days after pickup completion.
• For Prepaid Orders: Refunds will be credited to the original payment method within 4–5 working days after pickup.
• Promotional Offers: Orders under offers like Buy 1 Get 1 Free, bundled freebies, or similar are not eligible for return or exchange.

Note:

• COD refunds will be credited to the Oliv Life Wallet (usable for future purchases).
• Shipping charges, reward points, and store credits are non-refundable.

Cancellation Policy

• Orders can only be cancelled before shipment.
• Once shipped, cancellation is not possible.
• If you no longer wish to receive the product, please refuse delivery.

Repair Policy – Products Purchased from Olivlife Website

• For repair requests within 1-year warranty, WhatsApp us at +91 8527320030.
• Support team will respond within 24–72 hours with instructions.
• If return pickup is not possible, please self-ship the product within 48 hours of request approval.
• Product must be returned with original packaging and all accessories.
• Ensure secure packing—Oliv Life is not liable for damage during return transit.
• Warehouse team will inspect the returned product upon receipt.
• Once verified, repair/replacement will be processed within 72 hours.
• If damage is found, no repair or replacement will be provided.

Customer Support

• For any queries or assistance, reach us via WhatsApp at +91 8527320030.
• By placing an order on our website, you agree to the terms of this Return and Replacement Policy.
• Oliv Life reserves the right to amend this policy at any time without prior notice.